Frequently Asked Questions

Browse frequently asked questions:

GENERAL

PRODUCT / ORDERS

PAYMENTS

SHIPPING / RETURNS


General

Is it safe to shop online at Time of Men?
Yes. Time of Men is a Limited Liability Company legally registered in Connecticut. To ensure secure payments, this website is using TLS and SSL certificates with industry standard 128-bit encryption technology. This is the same level of encryption federally regulated banks use to keep customer account information secure. Additionally, we do not retain your payment information.

Why should I shop with you instead of a competitor?
Simple. We offer a best in class online shopping experience through excellence in customer service, free shipping, easy returns and wholesale pricing. E-mail inquiries are responded to within three hours on average. In addition to e-mail support, customer service is available via telephone and live chat 7 days a week, from 7:00am to 11:00pm EST. We are here to assist you and we make it easy for you to reach us. Shipping is always free on all orders, regardless of dollar amount. We don't have a minimum order dollar amount to be eligible for free shipping. We offer simple and easy returns in case you aren't 100% satisfied with your order. Finally, our high efficiency business model allows us to deliver top quality men's accessories at wholesale prices. It's for these reasons, and also our passion about inspiring men to stand out from the crowd, that sets us apart from our competitors.

Where is your company located?
Time of Men is located in Plantsville, CT. Learn more about our company.

How quickly do you respond to customer inquiries?
The contact form is the best method to reach us. The average response time is approximately three hours, but customer inquiries will always be responded to within 24 hours at most.

Can I leave you feedback?
Yes, we would love to hear from you. Customer experience is extremely important to us and we value your feedback. We proactively ask every customer for their feedback after each order, however you can contact us anytime to provide feedback.

More general questions about Time of Men?
Learn more about our company.

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Product and Orders

How do I know what size to order? 
Please reference the size guide for detailed guidance on the appropriate size to order. You can also find a link to the size guide on every product page.

What if I ordered the wrong size? 
No worries! We are happy to offer an exchange if you ordered the wrong size or the size you ordered didn't fit as expected. In this case, simply contact us to request an exchange.

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Payments

What methods of payment do you accept?
The following payment methods are accepted: VISA, MasterCard, American Express, Discover, PayPal, Apple Pay, Diners Club and JCB.

Is my payment secure?
Yes, all payments are processed securely over an SSL connection with industry standard 128-bit encryption technology. This is the same level of encryption federally regulated banks use to keep their customer account information secure. Additionally, we do not retain your payment information.

How will it appear on my credit card or bank statement?
The charge on your credit card or bank account statement will appear as: SP * TIME OF MEN

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Shipping and Returns

How much do you charge for shipping and handling?
Nothing! There is no charge for shipping and handling. We offer worldwide delivery absolutely free of charge as part of our commitment to deliver the best possible online shopping experience.

What is the delivery time?
U.S. orders typically take between 7 and 14 days to be delivered from the time of your order. International orders outside of the United States can take up to 30 days for delivery. Please note orders may arrive quicker or later than described above, depending on demand and season.

Do you accept returns?
Yes. All products sold by Time of Men are eligible for return. Returns must be authorized prior to shipping your item back to us. 
Please reference the return policy for details.

More questions about shipping or returns?
Find out more about shipping and returns.

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